| Academic
Technology Research Analyst
Office of Technology for Education, Carnegie Mellon University
Pittsburgh, Pennsylvania | 2006–Present
Research, evaluate, and participate in dissemination of information
about national best practices and emerging trends in the application
of information technologies for teaching and learning. Document
results of research for internal office use and for use by
Carnegie Mellon faculty and staff.
Information Designer
ThoughtForm, Inc.| Pittsburgh, Pennsylvania | 2005–2006
Collaborate with illustrators, writers, programmers, and other
designers to create engaging and effective solutions to client
problems. Work in all phases of user research, concept development,
content research, writing, and graphic design. Clients include
AARP, GlaxoSmithKline, and the University of Pittsburgh.
Designer for USPS Domestic Mail Manual Transformation
Project
Carnegie Mellon School of Design | Pittsburgh, Pennsylvania
| 2003–2005
Collaborate as part of a 15-person team to transform the Postal
Service’s primary rules document into a tool that supports
users’ needs and activities. Map user behaviors and
decision-making processes, and create process documentation
for client executives. Develop supporting materials for document
users and for USPS employees charged with maintaining the
document.
Administrative Coordinator and Blackboard™
Support Specialist
Office of Technology for Education, Carnegie Mellon University
Pittsburgh, Pennsylvania | 2002–2003
Assist in creation and maintenance of course sites in Blackboard.
Provide user support and troubleshooting through telephone
help line and email account. Meet one-on-one with faculty
members to answer questions and provide introductory training
in Blackboard. Support OTE staff with general office administration.
Web Content Specialist, Research Assistant to the
Vice Provost
Carnegie Mellon University | Pittsburgh, Pennsylvania
| 2000–2003
Work in all phases of development of web-based text for environmental
educators. Design site structure and interface for intuitive
navigation. Develop supporting graphics for scientific content.
Research and edit site content, including pedagogical notes,
student assignments, and explanations of scientific phenomena.
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